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3CX Phone System Pro

Phone Systems - By Brand

Boost Productivity & Customer Service with 3CX Phone System Pro!

Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX Phone System Pro! 3CX Phone System Pro adds advanced call center features, Exchange/LDAP integration, Salesforce& Dynamics CRM support, cross office presence and better reporting to the standard edition of 3CX Phone System:

Benefits for your company:

  • Allow your customers to hang up and keep their position in the queue – they are automatically called back when its their turn.
  • Monitor the status of queues by seeing how many callers are in the queue.
  • Log staff in and out of queues.
  • Review the time your staff logged in and out of queues.
  • Easily see the number of answered and unanswered calls.
  • Review the average and longest waiting time your customers we’re in a queue.
  • Wallboard – Display real-time queue and call statistics directly on a monitor.
  • Additional queue strategies: Round Robin, Longest Waiting, Least Talk Time, Fewest Answered, Hunt by Threes – Random, Hunt by Threes – Prioritised
  • Get instantly notified when callers have been in a queue beyond the set SLA time.
  • Meet your customer service requirements by viewing all call events.
  • Screen calls by listening in without your employee or customer knowing about it with the Listen In feature.
  • Relate important information to your employee whilst they’re in a call with a customer with the Listen In & Whisper feature.
  • Assist both your employee and customer by joining a call with the Barge In feature.

Our Verdict:

If you are looking to offer your customers superior customer service, 3CX Phone System Pro is for you. This edition includes all the award-winning features of the Standard 3CX Phone System Edition and adds fantastic advanced call center features, Microsoft Exchange Integration, the ability to see the presence of colleagues in other offices and advanced call reports.


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