ShoreTel Hosted Voice

ShoreTel Hosted Voice

Wednesday 20 July 2016

Introducing the ShoreTel Hosted Voice

Benefits for your company:

  • ShoreTel Hosted Voice is easy to install, easy to use, and works anywhere in the world.
  • Flexible system unites multi-site, centralized and remote workers.
  • Scale up or down as your business changes with no impact on capital expenses.
  • Both private and public cloud connectivity for ultimate choice and flexibility.
  • Only one predictable monthly invoice from one vendor – nothing could be easier!
  • ShoreTel offers a wide range of business phone products and services that address your communication needs no matter how large or complex.
  • ShoreTel Hosted Voice is a complete, end-to-end solution, from phones to platform to software to customer service.
  • We also manage our own data centre and customer service centre – so everything is integrated for optimal functionality.
  • This means you get ultimate freedom – never spend time managing and upgrading your phone system, or worrying about system incompatibilities.
  • You’ll also receive the highest reliability – ask about our SLA uptime guarantee.
  • ShoreTel IP400 series desk phones are the highest quality and are always compatible with your system.
  • Reservationless conferencing – invite people to your conference line any time.
  • Four-digit dialing – call co-workers using their extension for faster access.
  • Workgroup feature integrations include call barging, hunt and ring groups and more.
  • Easy-to-use call flow editor routes calls correctly, the first time.
  • Highly scalable add an unlimited number of users, or reduce services as needed.
  • Built-in disaster recovery keeps you productive

Our Verdict

ShoreTel Hosted Voice delivers the same high-end communications experience used by large enterprises simply, securely and affordably.  Brilliantly simple business communications. An end-to-end cloud phone system solution.

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NEC SV9100

Monday 23 February 2015

Introducing the NEC SV9100

Benefits for your company:

  • Future-proof Unified Communications solution for the multi-gen workforce.
  • Embedded unified communications client with directory, presence and IM.
  • A seamless mix of IP and traditional phone services.
  • Broad range of mobility applications / devices.
  • Embedded video and audio conferencing.
  • A fully integrated Unified Messaging solution.
  • Comprehensive contact centre suite.
  • Simplified user licensing with a low TCO.
  • Wide range of end-points.
  • Lower carriage costs with SIP trunks.
  • Safeguards your investment.
  • Delivers on NEC’s green initiatives.
  • A rack mountable chassis that can incorporate telephony, networking, server and gateway hardware. There is also the alternative of a floor or wall mountable chassis (9.5” / 24.1cm).
  • The capability to mesh up to 50 systems into a single image communication platform.
  • System capacity up to 1,296 ports.

Our Verdict

The SV9100 offers centralised management of your phone and enterprise communications system. Moves, adds and changes of SV9100 phones are quick and easy, via intuitive, easy to use, web-based management tools. Simply plug any phone into any jack wherever it’s needed

 

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3CX Phone for iPhone

Friday 30 January 2015

Benefits for your company:

  • Make and receive calls from your extension via 3CX Phone System 12.
  • Use your work number rather than your personal mobile number.
  • Make free inter-office calls from wherever you are to save costs.
  • Easily configurable remotely via Email, no hassle setup.
  • Seamless out of office or in office detection.
  • Manage your own Forwarding Rules.
  • Intergrated chat, message other users of 3CXPhone for free.
  • Transfer and hold calls.
  • Easily change your status to In or Out of the Office.
  • Provision extension details via email.
  • Ability to see presence of colleagues.
  • View call history.
  • Company/personal phone book with intergrated search.
  • Easily setup conference calls and manage them.
  • Manage voice mail.

Our Verdict:

Experience the benefits of being truly mobile with 3CX for iPhone. Make and receive office calls with your iPhone or iPad from anywhere in the world, schedule and setup conference calls and manage your voicemail via an internet connection or 3G.

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3CX Phone for Android

Friday 30 January 2015

Benefits for your company:

    • Use your work number rather than your personal mobile number.
    • Make free inter-office calls from wherever you are to save costs.
    • Easily configurable remotely via Email, no hassle setup.
    • Seamless out of office or in office detection.
    • Integrated 3CX Tunnel bypasses remote firewall or provider issues.
    • Transfer and hold calls.
    • Manage your own Forwarding Rules.
    • Intergrated chat, message other users of 3CXPhone for free.
    • Ability to see presence of colleagues, integrated presence search and interaction.
    • View call history and call back.
    • Company/personal phone book with intergrated search.
    • Easily setup conference calls, and manage them.
    • Manage voice mail.

Our Verdict:

If your team is always on the move, you need a truly mobile solution. 3CXPhone for Android provides you with unparalleled mobility and superior Unified Communications features such as viewing the presence of your colleagues, instant corporate messaging and setting up scheduled conference calls in seconds.

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3CX Phone for Windows

Friday 30 January 2015

Benefits for your company:

  • No need for extensive telecom knowledge or training
  • Open Standards – Vendor independent
  • Central Control from the 3CX Management Console
  • Choose from popular IP Phones, VoIP Gateways, SIP TrunksTake your
  • Take your extension everywhere you go
  • All calls are free of charge – slash your mobile phone bills
  • Increase productivity – work from anywhere
  • One number – Don’t give out your personal mobile number
  • Save on call costs by lowering mobile & customer service number bills
  • Easily add and remove extensions – no per user license
  • Know who’s calling with CRM integration -increase customer satisfaction
  • Leverage existing hardware, wiring and low cost open standard hardware

Our Verdict:

3CX Phone Systems for windows is a great entry level package for small businesses. It allows companies to cut call costs, PBX administration and increase productivity and mobility at the same time.

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3CX Phone System Pro

Friday 30 January 2015

Benefits for your company:

  • Allow your customers to hang up and keep their position in the queue – they are automatically called back when its their turn.
  • Monitor the status of queues by seeing how many callers are in the queue.
  • Log staff in and out of queues.
  • Review the time your staff logged in and out of queues.
  • Easily see the number of answered and unanswered calls.
  • Review the average and longest waiting time your customers we’re in a queue.
  • Wallboard – Display real-time queue and call statistics directly on a monitor.
  • Additional queue strategies: Round Robin, Longest Waiting, Least Talk Time, Fewest Answered, Hunt by Threes – Random, Hunt by Threes – Prioritised
  • Get instantly notified when callers have been in a queue beyond the set SLA time.
  • Meet your customer service requirements by viewing all call events.
  • Screen calls by listening in without your employee or customer knowing about it with the Listen In feature.
  • Relate important information to your employee whilst they’re in a call with a customer with the Listen In & Whisper feature.
  • Assist both your employee and customer by joining a call with the Barge In feature.

Our Verdict:

If you are looking to offer your customers superior customer service, 3CX Phone System Pro is for you. This edition includes all the award-winning features of the Standard 3CX Phone System Edition and adds fantastic advanced call center features, Microsoft Exchange Integration, the ability to see the presence of colleagues in other offices and advanced call reports.

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3CX Phone System for Windows

Friday 30 January 2015

Benefits for your company:

  • No need for extensive telecom knowledge or training
  • Open Standards – Vendor independent
  • Central Control from the 3CX Management Console
  • Choose from popular IP Phones, VoIP Gateways, SIP TrunksTake your
  • Take your extension everywhere you go
  • All calls are free of charge – slash your mobile phone bills
  • Increase productivity – work from anywhere
  • One number – Don’t give out your personal mobile number
  • Save on call costs by lowering mobile & customer service number bills
  • Easily add and remove extensions – no per user license
  • Know who’s calling with CRM integration -increase customer satisfaction
  • Leverage existing hardware, wiring and low cost open standard hardware

Our Verdict:

3CX Phone Systems for windows is a great entry level package for small businesses. It allows companies to cut call costs, PBX administration and increase productivity and mobility at the same time.

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Alcatel OmniPCX

Friday 30 January 2015

Introducing the Alcatel OmniPCX

Internet telephony has become the norm today for businesses with a global outlook, and having a well established VOIP system not only ensures that the costs of daily communication are low, but also that you are able to keep meticulous logs of all communication and keep track of performances for the most optimized work reports.

    • The OmniPCX is the next generation software solution that makes it exceedingly simple for businesses of all sizes to manage their internet telephony needs in an easy and scalable manner.
    • The world class solution allows for multiple modes of operations, and lets you make the communication process as centralized or as decentralized as you require it to be.
    • The Alcatel OmniPCX makes it exceedingly simple to manage communications and ensure connectivity no matter where the employees are stationed.
    • The highly flexible architecture ensures superb compatibility whether your organization has a hundred employees based within a country, or thousands that span the globe.
    • Offers a very high degree of scalability
    • Native contact center application makes it super easy to keep track of everyone
    • Secure and highly robust communication system
    • Reduces average cost of communication

Our verdict

The Alcatel OmniPCX protects your IT interests while bringing down costs and enhancing productivity. We recommend that you invest in the Alcatel OmniPCX today to get the best communication features for your organization.

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Unify OpenScape X5

Friday 30 January 2015

Meet the Unify OpenScape X5, your solution

Benefits for your company:

  • Reduced operating costs: lower call costs with least cost routing on outgoing calls
  • Ease of operation: voicemail, call forwarding and IP integration
  • Future proofed: expand to up to 48 (rack) or 72 (wall) digital subscribers and 96 IP work points
  • Enhanced staff connectivity and mobility: DECT system for cordless phones, mobiles and wireless data transfer
  • Improved customer service: voice messaging, voice to email, external or internal music on hold modules and internal and external call forwarding including to mobile phones
  • Flexibility in configuration: use the two expansion slots strategically to support your desired combination of IP, analog and digital telephones, as well as PC clients and cordless phones
  • Flexibility in software platform: license the server based application portal and applications best suited to your specific needs (such as OpenScape Office)
  • Flexibility in platform management: remote maintenance via modem
  • Flexibility in hardware: supports a range of handsets
  • Compact: rack mount or wall mount
  • Security of data: VPN technology and multi-site networking capability enable secure connectivity between staff

Our Verdict

If your company is a medium-sized business and you prioritise strategic resource allocation, scalability and mobility, then this system will be ideal for you.

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Unify OpenScape X3

Friday 30 January 2015

Introducing the Unify OpenScape X3

Benefits for your company:

  • Mobility: high-quality DECT solution
  • Future proofed: can be expanded to up to 24 digital subscribers and 96 IP work points
  • Reduced call costs: least cost routing on outgoing calls
  • Improved customer service: with effective call routing and built-in 2-channel voicemail with 24 mailboxes and up to 2 hours of recording time
  • Flexibility in configuration: get the desired combination of IP, analog and digital telephones, as well as PC clients and cordless phones
  • Flexibility in software platform: can license server based application portal best suited to your specific needs (such as OpenScape X3 Office) and select only the applications your company needs
  • Remote maintenance: via built-in ISDN modem or optional analog modem
  • Range of features: call barring, paging, group calls, conferencing and MOH

Our Verdict

This system is ideal for a small and medium business requiring a communications system which can be set up to meet the specific requirements of the company. It is hard working and reliable.

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Shoretel SBE 100

Friday 30 January 2015

Introducing Shoretel SBE 100

Benefits for your company:

  • System is easy to use: manage the entire system from a simple web-based interface
  • Lower cost: installs quickly and easily,system can be managed by anyone with basic IT skills and knowledge
  • Increased productivity and user satisfaction: intuitive design streamlines communication management, feature-rich yet user-friendly
  • Scalability as your business grows: scalable to 100 users with flexibility to scale to up to 20,000 users
  • Unified messaging: voice, fax and email delivered to single application, such as Outlook inbox
  • Call management: customers talk to the right person at the right time through
    automated routing (Auto-Attendant)–work groups act asa contact centre
  • Mobility: Make and receive calls anywhere with extension assignment and simultaneous ringing – access UC applications from a smart phone
  • Better team work: conferencing, and online collaboration capabilities, enhances team efficiency
  • Click and call: forfast dialling contacts directly from the computer.

Our Verdict

The ShoreTel SBE 100suits a small business wanting the comprehensiveness seen in larger-enterprise systems – connectivity, mobility and call-centre responsiveness will increase your productivity and competitiveness, while seamless scalability future-proofs you for growth.

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IP Office

Tuesday 13 January 2015

Introducing the Avaya IP Office

Benefits for your company:

  • Cost-effectively scalable: scalable up to 1000 users at a single site without the need to replace current technology
  • Real-time collaboration: via a virtual video conference room for mobile, desktop and room-system
  • Optimised customer interactions: track, record and report calls
  • Improved responsiveness to customers: integrate with desktop applications, multi-layered automated attendants, and mobility applications
  • Bring Your Own Device (BYOD): easily and securely integrates with the most popular smart devices, bringing full desktop communication capabilities to employees anywhere
  • Transparency: with Geo-presence, you can track the location of sales or service people
  • Lower Total Cost of Ownership: with energy-efficient desk phones, built-in 128-party conference bridge and call recording, save up to 60% of your original investment
  • Simple system management: single interface management for multiple sites and drag-and-drop tools
  • Reliable resiliency: intelligent failover between sites, easy addition of redundant server for single location deployments, mean time between failures of 68 years

Our Verdict

Designed specifically for small and medium businesses, this phone system enables your entire organisation to connect and collaborate in real-time without boundaries and delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications. Avaya IP Office is great value for your investment.

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NEC SL1100

Tuesday 13 January 2015

Meet the NEC SL1100

Benefits for your company:

  • Affordability: a low upfront investment
  • Simple installation: get up and running more quickly
  • Easy management: via drag and drop functionality
  • Future proofed: expand up to 40 extensions
  • Flexible platform: choose from multiple carrier interfaces including SIP
  • Cost effective: via VoIP calls
  • Intuitive operation: no need for formal training in using this system
  • Improved customer service: built-in voicemail with customisable message notification to staff, auto attendant and mobile extension
  • Increased mobility: via IP handsets
  • Reduced travel and costs: up to 16 participants in a conference call
  • Certainty about commitments made: call recording features archive conversations
  • Security capabilities: use as a pager, unlock the office door for clients, intruder alarm capability

Our Verdict

With its low cost, ease of maintenance, high level of scalability and a stack of business-grade features, NEC’s SL1100 stands out in the crowd.

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